FAQ

Commonly asked queries for your ready reference. Should you have any questions, please do not hesitate to reach out to us.


1. How to open an account?

There are two ways to open an account:

  1. Visit www.trustline.in and use our online application tool. After filling the online application, you need to take a print out of the form, sign it and send it to the below address:

    CRF Department
    Trustline Tower, B-3 Sector 3
    Noida-201301, Uttar Pradesh
  2. You may call us at 0120-4613888 so that we can fill the form and courier it to you.

2. What types of account are offered?

Three types of accounts are offered as below:

Type of Account Local Branch Support Centralised dealing desk Online/Mobile trading application
Offline account Yes Yes No
Online account Yes Yes Yes
Direct account(No RM) No Yes Yes

3. What are the account opening charges?

Trading account:
  • Rs.200 plus service tax for online account (Nil for offline account)
Demat account:
  • Rs. 300 plus service tax are the annual maintenance charges (AMC)
  • Rs.1000 plus service tax are the charges for life time AMC Demat account

4. How much time does it take to open an account?

The equity & commodity trading and demat accounts are opened within 24 hours from when we receive the complete and correct forms. You can also track your application at http://crf.trustline.in/ by entering your PAN.

What are the platforms we provide?

Platform Description Compatibility Login/Download Link
T5 Web | HTML5 Works on all browsers https://itrade.trustline.in
Hie HTML 5 Works on all browsers, mobiles and tablets https://hie.trustline.in
Fluid Android / iOS Mobile based trading platform Google Playstore
iOS

1. Online fund transfer for instant trading limits

This facility is available at free of cost.Online payments can be made by using our online platforms or visting http://gateway.trustline.in. As of now,25 banks have been integrated for online fund transfer. which includes all major national banks

Fund transfer through Visa Debit Cards for instant trading limits. Visa debit card holders can make online payments by using our online platforms(Basic,Power and T5) or visting http://gateway.trustline.in.

Charges-Rs.25 plus service tax per transaction. To register your debit card, please fill the form and send it to below mentioned address:

CRF Department
Trustline Tower, B-3 Sector 3
Noida-201301, Uttar Pradesh


2. Offline fund transfer (NEFT/RTGS/Cheques)

Type of transfer Time Taken Charges
NEFT/RTGS Between 2 to 10 hours depending on your bank Free at our end, but bank charges may apply
Cheques Between 3 to 5 working days Free
* Clients are requested to send a mail to rms@trustline.in(equities)/ rms.commodities@trustline.in (commodities) mentioning the details of the transaction for swift processing.

3. Fund Withdrawals

You can place a fund withdrawal request by logging into your trading platforms.

1. Where can I know the margins requirement?

For up to date margin requirements, please visit our margin calculator.


2. Where do I call for placing trades on the phone?

You can call on 0120-4613800 to execute trades from 9 am to 11:55 pm.


3. Where do I call or email for any type of support/queries?

You can call on 0120-4613888 for any support/queries from 9 am to11:55 pm. Alternatively, you can also email at helpdesk@trustline.in.


4. How can I login by back office portal?

Back office portal can be accessed by visiting https://clientbo.trustline.in

1. Does Trustline have a research desk?

Yes, We have a research desk that gives recommendations in equity,currency and commodity segment.


2. How do I get to know about these recommendations?

We send text messages to clients on their Non-DND registered mobile numbers. Incase,you still are not receiving text messages,please send us a mail at helpdesk@trustline.in. The recommendations are also flashed on all our trading platforms.

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Trustline Securities Ltd. SEBI Reg. No.- BSE Cash: INZ000211534 | BSE F&O: INZ000211534 | BSE Currency Derivative : INZ000211534 | CDSL: IN-DP-CDSL-154-2001 | NSDL: IN-DP-NSDL-322-2009 | PMS: INP000004268 | NSE Cash: INZ000211534 | NSE F&O: INZ000211534 | NSE Currency Derivative: INZ000211534 | USE-CURRENCY: INE270753634 | CIN NO-U74899DL1995PLC064753 | Research Analyst Reg. No. INH100000528 | AMFI ARN - 44980

Trustline Commodities Pvt Ltd. SEBI Reg. No.- NCDEX: INZ000088230 | MCX: INZ000088230| CIN NO-U51500DL2006PTC154215

Trustline Insurance Broker Pvt Ltd. CIN:U74140DL2008PTC180546] [ Registered Address: C-633, New Friends Colony, New Delhi - 110025], is an IRDA licensed Direct Broker bearing License No. DB-462 / 10, license dated 27/12/2016 valid till 26/12/2019(originally licensed by IRDA on 26/12/2013 and renewed thereafter) rendering advice on various insurance covers suitable to all kinds of needs.Prospective client(s) are advised to go through all comparable products available in the market, the product notes, terms and conditions of the product selected, before taking the decision. Insurance is a subject matter of solicitation.

Attention Investors

We are not allowing any trading in securities which falls under Graded Surveillance Measure (GSM).
To understand the concept of GSM kindly Click Here.
List of Securities(F&O) which will be Settled Physically on Expiry.

"Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your Stock brokers & Depository Participant. Receive information of your transactions directly from Exchange & CDSL/NSDL on your mobile/email at the end of the day. issued in the interest of investors.

"KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."

"No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."

"Investment in Securities Market/Commodity Market is subject to Market Risk."

"Clients Are Suggested Not To Blindly Follow Tips / Rumors Circulated By Various Agencies Via Various Mediums Such As Social Networks, Sms, Whatsapp, Blogs Etc. And Invest After Conducting Appropriate Analysis Of Respective Companies"

Caution towards unsolicited communication

It has come to the notice of the National Stock Exchange and Securities and Exchange Board of India (SEBI) that letter dated February 21, 2018 purported to have been issued by SEBI to NSE to furnish Futures & Options data of all Clients who are keeping their Futures position open at the end of the settlement i.e on 22nd February of PSU Bank Futures contracts. It is clarified by SEBI that no such letter is issued and NSE has not received any such letter from SEBI. Please click here to read the full circular.

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