Commonly asked queries for your ready reference. Should you have any questions, please do not hesitate to reach out to us.
There are two ways to open an account:
Three types of accounts are offered as below:
|Type of Account||Local Branch Support||Centralised dealing desk||Online/Mobile trading application|
|Direct account(No RM)||No||Yes||Yes|
The equity & commodity trading and demat accounts are opened within 24 hours from when we receive the complete and correct forms. You can also track your application at http://crf.trustline.in/ by entering your PAN.
|T5||Web | HTML5||Works on all browsers||https://itrade.trustline.in|
|Hie||HTML 5||Works on all browsers, mobiles and tablets||https://hie.trustline.in|
|Fluid||Android / iOS||Mobile based trading platform||Google Playstore
This facility is available at free of cost.Online payments can be made by using our online platforms or visting http://gateway.trustline.in. As of now,25 banks have been integrated for online fund transfer. which includes all major national banks
Fund transfer through Visa Debit Cards for instant trading limits. Visa debit card holders can make online payments by using our online platforms(Basic,Power and T5) or visting http://gateway.trustline.in.
Charges-Rs.25 plus service tax per transaction. To register your debit card, please fill the form and send it to below mentioned address:
Trustline Tower, B-3 Sector 3
Noida-201301, Uttar Pradesh
|Type of transfer||Time Taken||Charges|
|NEFT/RTGS||Between 2 to 10 hours depending on your bank||Free at our end, but bank charges may apply|
|Cheques||Between 3 to 5 working days||Free|
You can place a fund withdrawal request by logging into your trading platforms.
For up to date margin requirements, please visit our margin calculator.
You can call on 0120-4613800 to execute trades from 9 am to 11:55 pm.
You can call on 0120-4613888 for any support/queries from 9 am to11:55 pm. Alternatively, you can also email at [email protected].
Back office portal can be accessed by visiting https://clientbo.trustline.in
Yes, We have a research desk that gives recommendations in equity,currency and commodity segment.
We send text messages to clients on their Non-DND registered mobile numbers. Incase,you still are not receiving text messages,please send us a mail at [email protected]. The recommendations are also flashed on all our trading platforms.
Trustline Securities Ltd. SEBI Reg. No.- BSE Cash: INZ000211534 | CDSL: IN-DP-496-2020 | NSDL: IN-DP-496-2020 | PMS: INP000004268 | NSE Cash: INZ000211534 | NSE F&O: INZ000211534 | NSE Currency Derivative: INZ000211534 | SEBI Reg. No.- MCX: INZ000211534 | CIN NO-U74899DL1995PLC064753 | Research Analyst Reg. No. INH100000528 | AMFI ARN - 44980 [ Registered Address: Property No. 85, 1st Floor, Namberdar Estate, Taimoor Nagar, New Friends Colony, New Delhi - 110025]
Trustline Insurance Brokers Pvt Ltd. [CIN:U74140DL2008PTC180546] [Registered Address: Property No. 85, 1st floor, Namberdar Estate, Taimoor Nagar, New Friends Colony, New Delhi, Delhi, India - 110025], is an IRDAI licensed Direct Broker bearing License No. DB-462 / 10, license dated 27/12/2022 valid till 26/12/2025 rendering advice on various insurance covers suitable to all kinds of needs. Prospective client(s) are advised to go through all comparable products available in the market, the product notes, terms and conditions of the product selected, before taking the decision. Insurance is a subject matter of solicitation.
We are not allowing any trading in securities which falls under Graded Surveillance Measure (GSM).
To understand the concept of GSM kindly Click Here.
"Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your Stock brokers & Depository Participant. Receive information of your transactions directly from Exchange & CDSL/NSDL on your mobile/email at the end of the day. issued in the interest of investors.
"KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary."
"No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."
"Investment in Securities Market/Commodity Market is subject to Market Risk."
"Clients Are Suggested Not To Blindly Follow Tips / Rumors Circulated By Various Agencies Via Various Mediums Such As Social Networks, Sms, Whatsapp, Blogs Etc. And Invest After Conducting Appropriate Analysis Of Respective Companies"
It has come to the notice of the National Stock Exchange and Securities and Exchange Board of India (SEBI) that letter dated February 21, 2018 purported to have been issued by SEBI to NSE to furnish Futures & Options data of all Clients who are keeping their Futures position open at the end of the settlement i.e on 22nd February of PSU Bank Futures contracts. It is clarified by SEBI that no such letter is issued and NSE has not received any such letter from SEBI. Please click here to read the full circular.
SMART ODR: In accordance with SEBI circular dated July 31, 2023, w.e.f August 16, 2023, all disputes against Trading Members shall be filed on the ODR Portal. Link to ODR portal is https://smartodr.in/login