Frequently Asked Questions (FAQs)


Here are some common asked queries handpicked for your ready reference


Account Opening

There are two ways to open an account:

    1. Visit www.trustline.in and use our online application tool.After filling the online application,you need to take a print out of the form,sign it and send it to the below address:

    CRF Department
    Trustline Tower
    B-3 Sector 3
    Noida-201301
    Uttar Pradesh

    2. You may call us at 0120-4613888 so that we can fill the form and courier it to you.

Three types of accounts are offered as below:

Type of Account Local Branch Support Centralised dealing desk Online/Mobile trading application
Offline account Yes Yes No
Online account Yes Yes Yes
Direct account(No RM) No Yes Yes
    Trading account:
  • Rs.200 plus service tax for online account (Nil for offline account)
    Demat account:
  • Rs. 300 plus service tax are the annual maintenance charges (AMC)
  • Rs.1000 plus service tax are the charges for life time AMC Demat account

The equity & commodity trading and demat accounts are opened within 24 hours from when we receive the complete and correct forms.
You can also track your application at http://crf.trustline.in/ by entering your PAN.

Trading Platform

Platform Description Compatibility Login/Download Link
Trust Basic Web Works on all browsers https://trade.trustline.co.in
Trust Power Application Windows application (XP, Vista, 7, 8, 8.1) Download
T5 HTML 5 Works on all browsers, mobiles and tablets https://trade.trustline.co.in/Nest3New/
Trust Mobile Android / Blackberry Mobile based trading platform Google Playstore
Blackberry

Fund Transfers

This facility is available at free of cost.Online payments can be made by using our online platforms(Basic,Power and T5) or visting http://gateway.trustline.in/.
As of now,25 banks have been integrated for online fund transfer. which includes all major national banks


Fund transfer through Visa Debit Cards for instant trading limits
Visa debit card holders can make online payments by using our online platforms(Basic,Power and T5) or visting http://gateway.trustline.in/.

Charges-Rs.25 plus service tax per transaction
To register your debit card, please fill the form and send it to below mentioned address:

CRF Department
Trustline Tower
B-3 Sector 3
Noida-201301
Uttar Pradesh

Type of transfer Time Taken Charges
NEFT/RTGS Between 2 to 10 hours depending on your bank Free at our end, but bank charges may apply
Cheques Between 3 to 5 working days Free

* Clients are requested to send a mail to rms@trustline.in(equities)/ rms.commodities@trustline.in (commodities) mentioning the details of the transaction for swift processing.

You can place a fund withdrawal request by logging into your trading platforms(Basic,Power and T5) or back office at http://bo.trustline.co.in/clientlevel/

Withdrawal requests may take up to 36 to process.


Support

For up to date margin requirements, please visit www.trustline.in/margins.aspx

You can call on 0120-4613800 to execute trades.

Timings:0900 hrs-2355 hrs

You can call on 0120-4613888 for any support/queries.

Timings:0900 hrs-2355 hrs



Alternatively, you can also email at helpdesk@trustline.in.


Research Desk

Yes, We have a research desk that gives recommendations in equity,currency and commodity segment.

We publish these recommendations on our homepage(www.trustline.in) and also send text messages to clients on their Non-DND registered mobile numbers.Incase,you still are not receiving text messages,please send us a mail at helpdesk@trustline.in
The recommendations are also flashed on all our trading platforms.

Login